Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site access and we’ll respond promptly. We provide convenient channels for fast replies and guided assistance, including email and phone. If you require escalation for a complaint or specialist request we’ll pass it to the right team for timely handling and follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account issues; typical reply within 24 hours; emergency cases prioritised) |
| General enquiries | [email protected] (billing and general information; response within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0821 (calls Mon–Fri 09:00–18:00) |
| Working hours | Mon–Fri, 09:00–18:00 (support may be limited on public holidays) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that need explanations or documents. Please send your message to [email protected] with a clear subject line, your account username and up-to-date contact details. Including relevant attachments and a concise explanation helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account or payment questions normally get a reply the same day, while investigations involving KYC, security checks, or disputed transactions may take longer - response time depends on complexity and any third-party processes involved. We’ll keep you updated throughout.
Feedback
Have a suggestion or an idea that could make the website easier to use? We’d love to hear from you. Share your feedback, whether it’s about navigation, games, or a feature you’d like to see. Every message is reviewed carefully, and your comments help us improve the service and make the experience clearer and more convenient for everyone.