User Terms and Conditions

This page sets out the rules that govern your use of our platform. It explains how we and you interact, what we expect from users, and the general framework for account management, payments, promotions and dispute handling. Please read these terms carefully before registering or placing wagers. By using our services you accept and agree to comply with these terms.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Only one account is permitted per person. We may suspend or close accounts that appear to be shared, duplicated or used by third parties. You must provide accurate personal information and keep it up to date. If you suspect unauthorised access, notify us immediately.

Eligibility requirements

To open and use an account, you must meet the minimum legal age for gambling in your place of residence and satisfy any other local requirements. We reserve the right to refuse registration or to restrict access where use would be unlawful. We will not accept registrations from locations where online gambling is prohibited.

Acceptable platform use

Users must not attempt to manipulate games, exploit system errors, collude with other players or use automated tools to interact with the platform. Any conduct that may be fraudulent, abusive or in breach of these terms may result in account restrictions, forfeiture of funds and referral to the relevant authorities. You must not place bets on behalf of another person or accept funds from a third party for play.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be published with each offer. General rules include limits on the types of games that contribute to wagering requirements, maximum bet limits while a bonus is active, and conditions for withdrawing bonus-related winnings. Where promotional terms conflict with general terms, the promotion-specific rules will apply. We may cancel or vary promotions at our discretion where abuse or error is suspected.

Deposits and withdrawals

All deposits must originate from payment methods in your name. We may set or permit you to set personal deposit limits. Withdrawals are subject to verification checks and may require proof of identity, proof of address and proof of source of funds. We reserve the right to apply transaction limits and to process large payments in instalments if additional checks are necessary. Fees, processing times and minimum or maximum amounts depend on the selected payment method and will be disclosed at the time of the transaction.

Dispute resolution

If you have a complaint, contact our support team and we will acknowledge receipt and aim to resolve the matter promptly. If we cannot reach agreement, you may request an internal review. Where applicable, you may also refer unresolved disputes to an independent dispute-resolution service. Evidence retention, transaction logs and correspondence may be used when investigating disputes.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you by email or via prominent notice on the platform. Continued use of the service after notification constitutes acceptance of the revised terms. You should check these terms regularly to remain informed of any changes.